If you are an IT professional and manages your company’s newtork, you have certainly been in this situation. You are sound asleep and there is a sudden problem with your servers. Either you are woken up by a phone call, a message, or you’ll learn about it when you get to the office. It’s a mess, and you have to patch it. Stress does not come close to describe everything that comes with it – your boss over your shoulders, your colleagues pressed with deadlines, your company and your team’s reputation, the money spent and the amount not collected, and the list goes on.
