LogicMonitor versus Paessler PRTG Hosted Monitor

LogicMonitor or Paessler PRTG Hosted Monitor, which one is the best SaaS IT Monitoring solution?

Computer network monitoring is a very important process that allows you to determine the state of the network, identify its problem areas, and eliminate errors in its operation. At the same time, this is a rather complicated process, since you need to monitor hundreds, even thousands of network devices, each of which has hundreds of metrics. Systems for the automatic monitoring of computer network metrics help administrators cope with this task.

There are a lot of different solutions for the automatic monitoring of computer networks. Even experienced professionals sometimes find it difficult to choose the most suitable solution for them. In this article, we will compare two of the most popular monitoring solutions LogicMonitor and Paessler PRTG Hosted Monitor in terms of:

• Features
• User interface
• Customer support
• Price

You will learn the advantages and disadvantages of each system and will be able to choose the one that best suits you.

Functionality

LogicMonitor offers a monitoring system based on SaaS. This means you do not need to install, configure, and update it. You can use a variety of preconfigured tools to monitor firewalls, routers, switches, wireless devices, load balancers, and more.

You can automatically get all the data you need to maintain and optimize your network infrastructure. To do this, you just need to enter the hostname or IP address. With LogicMonitor, you can monitor any network, whether the resources are on premises, spread across multiple data centers, or in the cloud.

LogicMonitor provides a set of ready-to-use modules with which you can monitor various aspects of your network. You can also easily create missing logic modules, for example, to get metrics that might not be there out of the box.

With LogicMonitor, you can discover and display relationships between critical infrastructure resources. This possibility allows you to quickly identify performance issues.

Also a SaaS, Paessler’s PRTG Hosted Monitor allows you to monitor computer network metrics in real time. It includes all the necessary monitoring tools and does not require the installation of additional plugins. It allows you to check the health of your infrastructure and monitor network bandwidth. Using PRTG Hosted Network Monitor, you can control local and global networks, servers, websites, applications, and more.

With PRTG Hosted Monitor, you can monitor all devices in your local network, including workstations, routers, switches, servers, and printers. When there are any problems, it sends you notifications.

PRTG allows you to monitor WAN traffic and devices. It monitors systems, devices, bandwidth, and applications. All information is collected in an easy-to-read dashboard, allowing you to keep an eye on your network at all times.

PRTG allows you to identify problems with servers, routers, network applications, websites, and more.

In addition, PRTG provides a number of other advanced features, such as:

• Failsafe monitoring.
• The ability to monitor multiple networks in multiple locations, individual networks within your company, and your customers’ networks with remote probes.
• Create detailed reports that contain statistics and graphs of monitoring data.
• Sending notifications in ways that are convenient for you.

User Interface

LogicMonitor provides you with cloud infrastructure to monitor your network. You can set various settings as well as monitor the performance of your network using a web browser. LogicMonitor allows you to create different types of dashboards, graphs, tables, and charts to visualize and analyze the metrics of your computer network.

Like LogicMonitor, Paessler PRTG provides a web interface that can be accessed using a web browser. It allows you to perform full configuration of devices and sensors, system administration, and user management. With a web interface, you can present your network metrics in an easy-to-analyze graphical form. In addition, it has a flexible design that allows you to easily adapt it to your system.

In addition to the web interface, Paessler PRTG allows you to install a desktop application and mobile applications for iOS and Android. PRTG Desktop is a cross-platform application. With it, you can connect to a local server or a PRTG Hosted Monitor instance. You can use the desktop application to quickly access your data, configure settings, and view monitoring results.

When you do not have access to your computer, you can use the PRTG apps for iOS or Android. They allow you to view monitoring data and offer various configuration options. In addition, mobile applications have a push notification function, with which you will always know about the state of your infrastructure.

Customer Support

LogicMonitor provides free access to a list of articles and books that describe various aspects of computer network monitoring. In addition, the site provides detailed documentation for developers. It has convenient navigation, with which you can easily find the section you need. The documentation also has examples of source code. You also have the option to send a request to technical support.

Paessler PRTG has a huge knowledge base and in addition to text materials, it also provides educational videos and webinars. You can find tutorials and how-to guides for working with PRTG. Text training materials are divided into topics, which allows you to quickly find the information you need. You can also find a section on the site with descriptions and solutions to frequently occurring problems.

The instructional videos have a detailed explanation as well as a visual demonstration of how to use the system. All training materials are available free of charge and without registration. If you did not find answers to your questions while working with Paessler PRTG, you can ask the technical support service questions.

Price

LogicMonitor offers a choice of one of two pricing plans: Pro Package (Hybrid monitoring) and Enterprise Package (Full Observability).

The Pro Package provides full access to an automated cloud monitoring platform for on-premises, cloud, and hybrid environments. You can auto-deploy and configure with Active Discovery, use smart alerts, custom dashboards, and more. This package is recommended for a network with less than 200 devices.

The Enterprise Pack provides all the features of the Pro Pack plus additional AI-based features. These features allow you to perform root cause analysis, predict network performance, and detect network problems for timely resolution. This package is recommended for a network that serves more than 200 devices.

The official website does not list prices for each package. Therefore, in order to receive accurate offers, you need to complete an official request.

LogicMonitor provides a free 14-day trial to get you familiar with its basic functionality.

Unlike LogicMonitor, Paessler PRTG offers a larger selection of pricing plans, the prices of which depend on the size of your business, namely the number of devices and applications that you want to monitor. The advantage of using PRTG is the ability to choose between a perpetual license and a subscription-based model. When choosing a subscription model, you get constant access to all updates and technical support.

You can find a detailed description of pricing plans on the official PRTG website. To test all the features of PRTG before purchasing it, you can use a fully functional 30-day free trial version.

Wrapping up

In this article, we compared the main characteristics of the popular monitoring systems LogicMonitor and Paessler PRTG. Both systems are easy to set up and use and provide the ability to monitor all aspects of a computer network. In addition, Paessler PRTG provides additional features for fail-safe monitoring, multi-network monitoring, and easy metrics analysis.

Unlike LogicMonitor, which provides a single web interface for managing and analyzing metrics, Paessler PRTG, in addition to the web interface, allows you to install desktop and mobile applications for Android and iOS.

Paessler PRTG is pursuing a more understandable pricing policy and provides a wider choice of pricing plans.

If you have not worked with the systems discussed before, you can easily learn them using the training materials that are available for free. In addition to text-based training materials, Paessler PRTG provides a larger database of training videos and webinars.

Choose the computer network monitoring system that suits you best and use it to manage your networks in an easy and enjoyable way.