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SoftwareReviews, a division of IT research and consulting firm Info-Tech Research Group, has just published the “2021 Network Monitoring Emotional Footprint” report, naming the best network monitoring tools in the opinion of its users. The ten best-rated, among 17, performed well in the acquisition, implementation, service, and support.
Data is collected from end-users, meticulously checked for accuracy, and thoroughly analyzed and visualized in easy-to-understand tables and charts. Each product is compared and contrasted with all other suppliers in its category to create a holistic and unbiased view of the market.
In the figure above, Value Index is a metric that captures user satisfaction with the software, relative to costs (how much they are paying). Customer Experience covers the acquisition model, implementation, service, and support.
Sixteen vendors are also featured in the Network Monitoring Data Quadrant, which evaluates and ranks products based on feedback from IT and business professionals.
Considering the Data Quadrant axes above, satisfaction is captured in the overall score, driven by users’ likelihood to recommend the tool, combined with satisfaction with the key features of each product. The vendor relationship, meanwhile, is calculated by a weighted average of satisfaction scores tied to vendor capabilities (e.g. software implementation, training, customer support, product roadmap) as well as emotional response ratings towards the vendor (e.g. trustworthy, respectful, fair).
The paper reinforces the importance of choosing a network monitoring solution that best aligns with an organization’s specific needs and illustrates how vendors continue to improve their offerings in this mission-critical market.
Network monitoring tools are considered to be those that monitor one or more computer networks for uptime, transmission speed, quality of service (QoS) and/or components and fault records, and that document and notify a network administrator (via email, SMS, or other alarms) in case of interruptions or degradation of service. Network monitoring is part of network management.
“While network monitoring tools have always been critical to understanding where anomalies and outages occur, what is driving them and how they can be resolved with minimal impact to the business, Pandemic has made them an even more crucial resource for any organization, in any industry,” assesses Mark Tauscheck, vice president, IT research infrastructure, Info-Tech Research Group.